Get ready for a nice surprise. For the first time in my 8 years in Wilmington that I have gone to a doctor and actually felt like everyone there went out of their way to show their appreciation for me being there. There was no brusque staff when I arrived at Dr. Oteros. It seemed the common goal was to put me at ease. A dentist office no less! I have been to enough doctors visits to know that having a staff like that means only one thing. They like who they work for and will go out of their way to do things as professionally and confidently as they can. They really like where they work and they really like who they work for. This is not your average dental office. I can’t think of any doctor’s office I have been to that even comes close to the natural, pleasant feeling of Dr Otero’s office, It is not difficult to figure out. I had long given up inspecting anything pleasant and had gotten to the point where I dreaded going to see any doctor. Not a happy place to be, the waiting room. Always ended up where I felt like I was a bother to them. Never going out of their way to be particularly nice or pleasant. Seems like expecting too much. After my first meeting with Dr Otero, it became clear to me that his goal as well as his staffs, was to ensure that I was comfortable and address any questions or concerns I may have. As a matter of fact for the first time in my life I actually look forward to going to the dentist.